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Frequently Asked Questions

To place an order you must add the products that you want in the shopping cart. Once all the products are included, you must fill in the personal data necessary to proceed with the shipment and the subsequent delivery of the product. Then you must make the payment by selecting one of the different options that we propose you.

The procedure to buy the products offered through the Website is as follows:

  1. Select the product: The user will have to select the products that he wants to acquire by clicking the option add to the cart of the purchase that appears next to each product. Once the shopping cart is filled, the User must mark the option Add to cart or Place order.
  2. Registration: the User must fill out a form with the personal data necessary to complete the purchase.
  3. Select form of payment: The user must select one of the following available payment methods:
    • Payment by credit card.
    • Payment through PayPal.
    • Payment by bank transfer.
  4. Confirmation of receipt of acceptance: Upon completion of the purchase process, the User will receive, in the email address provided in the registration form, a communication specifying the characteristics of the product, price, selected shipping method, date of delivery Contracting and order number.

Yes, to make a first order it is necessary to fill in some minimum data. From that moment you will have a username and password with which you can access at any time.

Once the purchase process with the payment made COLONVO will send you an email to the email address you provided us with all the information about your order.

If you do not receive this mail:

To apply a promotional discount code you must follow the following steps:

  1. Select the product you are interested in clicking on the “Add to Cart” button.
  2. Once you have completed this step, you will be on the shopping cart page. At the top right, there is a space with text that says “Enter a coupon to get your discount. Clicking will show a blank space where you write the code.
  3. Click on “Apply Coupon”

The price will be automatically calculated with the coupon discount.

Colonvo helps you improve your purchase price so it offers different offers and discounts throughout the year. If you subscribe to our newsletter we will inform you of all offers and promotions in progress. The period of validity to enjoy them is indicated in the same communications and can not be combined with other offers or promotions.

In Colonvo we are concerned about security and that is why we carry out the processes of encryption and data processing according to the most stringent regulations.

For any modification you must access your account with your email address and password.

If you do not remember your password you must click on the link that appears in My account that says Forgot your password? And you will receive an e-mail with the steps to follow.

If you can not do this action or do not receive the email please contact our customer service through or by calling 902 180 247

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