How can I find out where my order is?
To know the status of the order you have made, COLONVO will provide you with a code along with the purchase confirmation so that you can know at any time where your order is.
In case you do not receive your product in the estimated time, please contact our customer email@example.com or by telephone at 902 180 247.
How much is the shipping?
At COLONVO we offer several delivery / collection modalities::
- Home delivery
- Pick up at local Post Office (only available in Spain)
For shipments to Spain in peninsular areas and to the Balearics shipping costs are free in the event that your order is equal to or higher than € 70. For lower amounts and international shipments (except Portugal mainland), the shipping cost is detailed below:
The delivery of orders will be carried out by sending by the transport agency, once received the bank confirmation of the payment.
The costs of sending orders are as follows:
|Spain||Home / International postal service||Expected delivery time|
|Spain inland & Balearic islands||€3.95||2-3 Days|
|Canary Islands, Ceuta and Melilla||-||2-3 Days|
|UK & Europa|
Germany, France, Italy, Belgium
|Other Europe Countries:|
Greece, Bulgaria, Estonia, Latvia, Lithuania, Romania, Malta, Cyprus, Bosnia and Herzegovina, Croatia, Serbia, Sweden, Norway, Finland.
|USA, Canada||€12.95||10-15 Days|
|Rest of the world||€12.95||10-15 Days|
When will I recive my order?
All items available in our store are in stock, so that in Peninsula the delivery will be made in 2 to 3 days and in non-peninsular territories are added 2 more days to the estimated time, provided the order is confirmed before 17 : 00 pm and unless they take place on Saturdays, Sundays or holidays. In which case the order will be processed on the first business day after the day of completion.
Other destinations, approximate delivery times: Canarias, Ceuta, Melilla, Portugal-Madeira and Portugal-Azores: 8 to 10 working days.
2. How to make a return
Users who purchase products through the Website may cancel the contract concluded without having to justify its decision, having a right of withdrawal of 15 working days. In this case, the User must return the product (in its original packaging and in perfect condition to the address provided), and the owner of the Website may require the buyer to pay the direct cost of return.
To exercise this right, the user must send an email to firstname.lastname@example.org with the subject “Return” and our customer service department will send the instructions to proceed with the return. You can download our return form that you must fill out and attach in the package together with the product to be returned.
The COLONVO team will send you a label from the Post Office, except in the case of international shipments in which you will have to make the return by your own means.
At the moment the return tag is received, the steps to follow are simple:
- Print the label and paste it in the same box that the product was sent
- In the case of Spain take it to the nearest post office to get it to us
- In the case of outside Spain, the user can use the method that best suits them except the packages sent by GLS, which will be returned by the same company.
The Holder of the Website will return to the User the amount paid by the User within 7 – 10 business days from receipt of the product and once the good condition of the product has been reviewed.
Excluded from the right of withdrawal are purchases of products that are not in perfect condition, having been used, with deteriorated packaging, without their original packaging or wrapping.
Once the return process has been completed, you will receive an email with confirmation.